Razer Kraken USB Support. Драйвера razer


Razer DeathAdder Chroma | Official Razer Support

Chroma SDK supported game does not display lighting effects on my Chroma devices. To display the Chroma SDK effects on your Chroma devices, please ensure that you have the latest MS Windows hotfix “Update for Universal C Runtime in Windows” (https://support.microsoft.com/en-gb/kb/2999226) installed. I’m not able to turn on Chroma Apps in Synapse. To display the Chroma SDK effects on your Chroma devices, please ensure that you have the latest MS Windows hotfix “Update for Universal C Runtime in Windows” (https://support.microsoft.com/en-gb/kb/2999226) installed. Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator If you encounter this, please perform Synapse update through Settings >> Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site. What is Chroma Lighting and where can I find out  more about it? Chroma by Razer represents more than just multicolor, it opens up limitless personalization options.  To find out more about Razer Chroma and Full Spectrum Gaming,  please visit http://www.razerzone.com/chroma . I am unable to manually register my Razer COD DeathAdder warranty, what should I do? Please be sure you are using the product number and serial number printed on the PID label located on the bottom of your mouse. My Razer mouse is out of warranty and is not working. Is there any way it can be repaired? Razer products are designed to work well beyond when the warranty has expired. However, If you feel your mouse is having issues we first suggest trying the mouse on another computer to insure the issue is with the mouse and not something within the computer system. If you have narrowed the issue to the mouse itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides.

You can clean the mouse sensor using a Q-Tip lightly coated with rubbing alcohol and then letting the sensor dry for 5 minutes before attempting to use it. It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue.

Do you have spare parts available? We do not carry internal parts such as mouse sensors. However we do have certain spare parts available for purchase from the Razerstore: here.   How long is my warranty? Product warranty lengths differ depending on your Razer product. For example, mice have a two year limited warranty, while keyboards have a one year limited warranty. Please see full details for warranty lengths: here.   My mouse cursor is not moving. Please try cleaning the sensor using a Q-Tip lightly coated with rubbing alcohol. Let the sensor dry for 5 minutes and try the mouse again.For mice with surface calibration:If it still doesn’t work, your sensor may have been improperly calibrated when setting up surface calibration. With the mouse plugged in and flat on your mouse mat, hold down the left click, right click, and mouse wheel button for 7 seconds to reset surface calibration. If this does not work, please contact our support team: here.  My MOUSE has stopped tracking. The buttons are working, but the mouse cursor stopped moving. Your mouse may need to have the surface calibration reset. In order to do this, please press and hold the left, middle, and right (M1, scroll wheel, M2) for 5 seconds. After your mouse resets,  you should now be able to reset the surface calibration in Synapse. Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter? Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter. How can I test my Razer Mouse to be sure that the buttons are assigned and working properly? Open the Customizer and assign button 3 to the number 3 on the keyboard, 4 to 4, etc. Open Notepad in Windows and click the corresponding buttons to test if they’ve been binded correctly. If the bindings are not working with a specific game, please contact the game publisher. If it does not work at all, please contact our Customer Support team. How can I contact Razer? If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037. How can I modify or disassemble my Razer product? We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit. How do I request or purchase replacement parts for my Razer product? For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here. I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products? From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.. I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship? We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. I think my Razer product is defective and would like an RMA/exchange. If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037. I would like information on future Razer products. Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets. My Razer peripheral will not work properly when used with a KVM switch. We recommend plugging your Razer product directly into your PC.  KVM switches are known to cause interruptions in communications between devices and PCs.  If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch. My Razer product does not work at startup after a cold start, what should I do? Make sure that USB ports are not in hibernation mode. Please go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.” Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub.  Also, from the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support.” My Razer product does not work correctly with a specific program or game. What should I do? If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue.  Please feel free to contact customer support at http://www.razersupport.com/contact-us/ to report the issue and see if there are any fixes or workarounds for the issue. One of the features of my Razer Product does not work. If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page. What are some examples of a “Proof of Purchase” to provide when initiating an RMA? A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis. What is the difference between "driver" and "firmware" updates the Razer Support Site? Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product. Where can I find drivers for my Razer product? Please click here to find all the latest drivers. Why does Razer require a proof of purchase? Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller. How do I maintain my Razer Mouse for optimum performance? Once a month we recommend you unplug the mouse from the USB port and clean the lens below the mouse with a soft cloth or cotton swab. Use a little warm water but no soap or harsh cleaning agents. To get the ultimate experience in movement and control, we highly recommend a premium mouse surface from Razer. Some surfaces can cause the mouse feet to wear excessively and rapidly. How does Razer measure the  polling rate (ultrapolling)  and response rates of their keyboards and mice? Razer uses digital scopes and USB analyzers connected directly to the motherboard  to obtain real and accurate measurements of polling rates. I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices" Razer mice and keyboards are not typically listed under the "Mice and other pointing Devices" section of the Windows Device Manager. They should be listed under "Human Interface Devices.” I cannot get the On The Fly sensitivity function to work on my Razer mouse. How do I set it? If a button has been assigned to "On-The-Fly Sensitivity," pressing and holding the assigned button down while moving the scroll wheel up or down will produce a bar on the lower right hand corner of your screen allowing you to adjust your sensitivity settings. My mouse cursor is not moving. Please try cleaning the sensor lens with a Q-tip and some rubbing alcohol and let it dry for 5 minutes and try the mouse again. If it still doesn’t work, contact us here or call1-888-697-2037. What are Master Acceleration and Master Sensitivity Control? Master Acceleration lets you assign the same sensitivity for both the X and Y axis. Master Sensitivity Control allows for fine tuning specific X and Y axis sensitivity.. What buttons can I register for Macros on Razer mice? You can set macros to reflect the majority of keyboard keys except the Windows keys and enhanced function keys. Mouse button presses are not programmable to macros. When I use fast-user switching to change between Windows accounts, my configuration of my Razer product is no longer active. This is a general problem with fast-user switching. The configuration of the product is unique and set for the logged in user; once you switch users you will have to re-configure the product. There is no other workaround at this time. Will my Razer USB PC product work on a console (Xbox360, PS3, etc)?  It has USB ports. Our PC USB products are meant for PC use only and we do not support using them on a Playstation 3 or Xbox 360 console.

support.razer.com

Razer Ouroboros | Official Razer Support

Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator. What happened? If you encounter this, please perform Synapse update through Settings > Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site. The LEDs on my Razer Ouroboros are blinking continuously.

If you see this happening, please ensure your battery is properly inserted and the correct battery is installed (Do not use non-rechargeable batteries).

Once you have confirmed that, please do the following:

  1. Unplug the mouse, then re-plug the mouse again
  2. Wait for mouse to respond

If the LEDs start blinking again:

Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter? Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter. How do I clean and maintain my Razer Mouse for optimum performance?

Before attempting any type of cleaning on your mouse, please unplug it from your computer.

You can clean the sensor using a Q-Tip lightly coated with rubbing alcohol. Let the sensor dry for five(5) minutes before attempting to use it.

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer mouse, please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer mouse.

To get the ultimate experience in movement and control, we highly recommend a premium mouse surface from Razer. Some other surfaces can cause the mouse feet to wear excessively and rapidly.

How does Razer measure the polling rate (ultrapolling) and response rates of their keyboards and mice? Razer uses digital scopes and USB analyzers connected directly to the motherboard to obtain real and accurate measurements of polling rates. I cannot get the On-The-Fly sensitivity function to work on my Razer mouse. How do I set it? If a button has been assigned to "On-The-Fly sensitivity," pressing and holding the assigned button down while moving the scroll wheel up or down will produce a bar on the lower right hand corner of your screen allowing you to adjust your sensitivity settings. My Razer peripheral will not work properly when used with a KVM switch. We recommend plugging your Razer product directly into your PC. KVM switches are known to cause interruptions in communications between devices and PCs. If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch. What are Master Acceleration and Master Sensitivity Control? Master Acceleration lets you assign the same sensitivity for both the X and Y axis. Master Sensitivity Control allows for fine tuning specific X and Y axis sensitivity. What buttons can I register for Macros on Razer mice? You can set macros to reflect the majority of keyboard keys except the Windows keys and enhanced function keys. Mouse button presses are not programmable to macros. My Razer mouse is out-of-warranty and is not working. Is there any way it can be repaired?

Razer products are designed to work well beyond when the warranty has expired. However, If you feel your mouse is having issues we first suggest trying the mouse on another computer to ensure the issue is with the mouse and not something within the computer system. If you have narrowed the issue to the mouse itself, there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories, but we are unable to supply any internal parts or repair guides.

You can clean the mouse sensor using a Q-Tip lightly coated with rubbing alcohol and then letting the sensor dry for five(5) minutes before attempting to use it. It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue.

How can I contact Razer? If you were unable to find the answer to your question(s) in our FAQ, please don't hesitate to contact us here or call 1-888-697-2037. How can I modify or disassemble my Razer product? We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer's warranty on the unit. How do I change the language of Configurator? The language selection is based on the driver version installed on the computer. There is no option in the Customizer. To correct this issue, uninstall the software and download the appropriate drivers from here. How do I request or purchase replacement parts for my Razer product? For a complete list of our current spare parts and accessories, please click here. If the item you need isn't listed, please don't hesitate to contact our Customer Support team here. I have a coupon / promotional / gift voucher code for the Razer Store. Where can I enter the code so I can use it to purchase products? From your shopping cart page on the Razer Store, please check the box labeled "Enter Promo Code." Enter the code into the box and click "Apply Code." The total price after should reflect the discount. I recently placed an order on the Razer Store and it still shows my order is "In Process". When will my order ship? We are sorry, if there are any delays in processing your order. The product may be out-of-stock or the order may be under protection/fraud review. Please don't hesitate to check your order status at the Razer Store page by entering your information at the Order Status page. I think my Razer product is defective and would like an RMA / exchange. If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don't hesitate to contact us here or call 1-888-697-2037. I would like information on future Razer products. Unfortunately, Customer Support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets. My Razer product does not work at startup after a cold start, what should I do? Make sure that USB ports are not in "hibernation mode." Please go to your Windows "Device Manager" and click the "+" sign next to "Universal Serial Bus Controllers." Click on any "Root Hub" and select "Properties." Click the Power Management tab and ensure that "Allow computer to turn off this device to save power" and proceed to do this under each Root Hub. Also, from the Control Panel and Power Options, select the Hibernation Tab and deselect "Enable hibernate support." My Razer product does not work correctly with a specific program or game. What should I do? If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application, then the program is likely the cause of the issue. Please feel free to contact Customer Support at http://www.razersupport.com/contact-us/ to report the issue and see if there are any fixes or workarounds for the issue. One of the features of my Razer Product does not work. If you're unable to find an FAQ article that helps resolve the issue, please contact our Customer Support team here. User guides and product manuals are also available on the Support page. What are some examples of a "Proof-of-Purchase" to provide when initiating an RMA? A valid proof-of-purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the 1) product description and 2) price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis. What is the difference between "driver" and "firmware" updates the Razer Support Site? Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product. Where can I find drivers for my Razer product? Please click here to find all the latest drivers. Why does Razer require a proof-of-purchase?

Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods.

These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.

If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.

support.razer.com

Razer Nostromo | Official Razer Support

Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator If you encounter this, please perform Synapse update through Settings >> Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site. Since I started using Windows 10 my computer will not go into sleep mode and my screen saver mode will not come on. This happens due to a compatibility issues between Joystick devices and Windows 10. To avoid this please disable the game controller device under Device Manager >> Human Interface Device >> HID-compliant Game Controller. However, do note that when you disable the game controller, you might lose virtual joystick related features in Synapse. How do I change the Joystick button functionality within Synapse on my Mac? I am sorry the Joystick Function is only supported on PC. Can I use the n52te drivers with the Razer Nostromo? No  the drivers for the Razer Nostromo and the n52te are not interchangeable.   You must use the correct driver for the product you are using. How do I assign a Macro on the Razer Nostromo? Be sure you have the latest drivers and firmware for the Razer Nostromo installed.  These are available here.Open up the Razer Nostromo Configurator from ""All Programs > Razer > Razer Nostromo > Razer Nostromo Configurator.

Click the "Manage Macros" tab.

Click "New" to create a new Macro and enter a name. Click "Ok".

Click the record button.

Record the key strokes for the Macro and then click stop when completed.

Click "Apply".

Next go to the ""Assign Buttons"" tab.

Select the drop down menu next to the key you want to assign the macro to and select "Macro Playback"

From the new window that opens up, select the Macro you want to apply to the key by using the next drop down you see. (you will see the name of all Macros you have created when using the drop down)

Select the type of playback you want. (place the cursor over the icons for a description of each playback option)

Click "OK".

Click "Apply" on the main page.

If you need more details, further help is available by viewing the help feature of the driver. Go to ""All Programs > Razer > Razer Nostromo > Razer Nostromo Help What are the key differences between the previous Belkin N52te Speedpad (powered by Razer) and the new Razer Nostromo gaming keypad? The new Razer Nostromo boasts several enhancements over its predecessor, the Belkin n52te (powered by Razer), including the ability to switch instantly between eight keymaps (up from three), and the flexibility of storing up to twenty gaming profiles from the previous limit of ten. Gamers can now also take advantage of the new onboard chipset (replacing Synapse) and software driver that puts aside all previous programming limitations, as the new Razer Nostromo enables gamers to effortlessly program sophisticated macros of unlimited length. This all-new configurator software for the Razer Nostromo comes with an improved user-friendly interface that belies its advanced macro programming capabilities, allowing gamers to conveniently customize all the buttons with any game command to open up a massive repertoire of commands and combinations right under their fingertips. My Razer keyboard is out of warranty. Is there any way it can be repaired? Razer products are designed to work well beyond when the warranty has expired. However, If you feel your keyboard is having issues we first suggest trying the keyboard on another computer to insure the issue is with the keyboard and not something within the computer system. If you have narrowed the issue to the keyboard itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides.

It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue.

How do I download the Configurator for the Razer Nostromo? The Configurator is bundled with the drivers for the Razer Nostromo. Simply download and install Synapse2 to get access to the Configurator. Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter? Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter. How can I contact Razer? If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or by call 1-888-697-2037. How do I request or purchase replacement parts for my Razer product? For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team. How do I clean my Razer keypad?   As with any office or home computer input devices, your keypad may collect dust or get dirty from regular use. Occasional cleaning will help keep the device clean. We recommend wiping your keypad with a cloth that is lightly dampened with a mild soap solution. Because solvents and other harsh chemicals may affect and degenerate the plastic on keypads we do not recommend using any solvents to clean the keyboard. IMPORTANT NOTE: Under no circumstances should you ever submerge the keypad in any type of liquid. Submerging the keyboard in any liquid will void the warranty on your keypad. How does Razer measure the  polling rate (ultrapolling)  and response rates of their keyboards and mice? Razer uses digital scopes and USB analyzers connected directly to the motherboard  to obtain real and accurate measurements of polling rates. I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices" Razer mice and keyboards are not typically listed under the "Mice and other pointing Devices" section of the Windows Device Manager. They should be listed under "Human Interface Devices.” I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products? From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount. I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship? We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. I think my Razer product is defective and would like an RMA/exchange. If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037. I would like information on future Razer products. Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets. My Razer peripheral will not work properly when used with a KVM switch. We recommend plugging your Razer product directly into your PC.  KVM switches are known to cause interruptions in communications between devices and PCs.  If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch. My Razer product does not work at startup after a cold start, what should I do? Make sure that USB ports are not in hibernation mode. Please go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.” Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub.  Also, from the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support.” My Razer product does not work correctly with a specific program or game. What should I do? If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue.  Please feel free to contact customer support  to report the issue and see if there are any fixes or workarounds for the issue. One of the features of my Razer Product does not work. If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here.User guides and product manuals are also available on the Support page. What are some examples of a “Proof of Purchase” to provide when initiating an RMA? A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis. What is the difference between "driver" and "firmware" updates the Razer Support Site? Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product. Where can I find drivers for my Razer product? Please click here to find all the latest drivers. Why does Razer require a proof of purchase? Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller. Will my Razer USB PC product work on a console (Xbox360, PS3, etc)?  It has USB ports. Our PC USB products are meant for PC use only and we do not support using them on a Playstation 3 or Xbox 360 console.

support.razer.com

Razer Kraken USB | Official Razer Support

Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator If you encounter this, please perform Synapse update through Settings >> Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site. How do I clean my Razer headset? We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer headset please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset.

When cleaning the earpads on your headset, take extra care to not get any liquids inside the earcup and onto the speaker itself, as this may damage your headset.

My Razer headset is out of warranty. Is there any way it can be repaired? Razer products are designed to work well beyond when the warranty has expired. However, If you feel your headset is having issues we first suggest trying the headset on another computer/source to insure the issue is with the headset and not something within the computer system or source. If you have narrowed the issue to the headset itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides. Where can I find the serial number on my Kraken Headset? You will find the serial number located under the left ear pad of the headset.   (The side where the microphone is if your version of the Kraken has one).To view the serial number carefully peel back the foam cover of the ear pad.  You will then be able to see the serial number as in this photo. 

The serial number should start with two Alpha characters and be followed by 13  characters.  You can also find the serial number on the bottom panel of the original retail box.

My microphone is not transmitting my voice. Please ensure that the microphone is not muted in your operating system and that the Razer Kraken USB is selected as the default recording device in the Audio Control Panel or in the Software Microphone Options. My headset is not producing sound.

Please ensure the Razer Kraken USB is not muted in your operating system and that the headset is set to be the default playback device in the Audio Control panel or in the Software Audio Options.

I plugged in my headset and I can’t hear surround sound. The surround sound feature on the Razer Kraken USB is activated in Synapse 2.0. Please ensure that you have downloaded and installed Synapse 2.0. Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter? Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter. How can I contact Razer? If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037. How can I modify or disassemble my Razer product? We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit. How do I change the language of Configurator? The language selection is based on the driver version installed on the computer.  There is no option in the Customizer.  To correct this issue, uninstall the software and download the appropriate drivers from here. How do I request or purchase replacement parts for my Razer product? For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here. I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products? From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount. I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship? We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. I think my Razer product is defective and would like an RMA/exchange. If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037. I would like information on future Razer products. Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets. One of the features of my Razer Product does not work. If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page. What are some examples of a “Proof of Purchase” to provide when initiating an RMA? A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis. Why does Razer require a proof of purchase? Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.

support.razer.com


Смотрите также