Razer DeathAdder 2013 Support. Razer драйвера


Razer DeathAdder 3.5G | Official Razer Support

Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator If you encounter this, please perform Synapse update through Settings >> Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site. My Razer mouse is out of warranty and is not working. Is there any way it can be repaired? Razer products are designed to work well beyond when the warranty has expired. However, If you feel your mouse is having issues we first suggest trying the mouse on another computer to insure the issue is with the mouse and not something within the computer system. If you have narrowed the issue to the mouse itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides.

You can clean the mouse sensor using a Q-Tip lightly coated with rubbing alcohol and then letting the sensor dry for 5 minutes before attempting to use it. It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue.

Do you have spare parts available? We do not carry internal parts such as mouse sensors. However we do have certain spare parts available for purchase from the Razerstore: here.  How long is my warranty? Product warranty lengths differ depending on your Razer product. For example, mice have a two year limited warranty, while keyboards have a one year limited warranty. Please see full details for warranty lengths: here.  My mouse cursor is not moving. Please try cleaning the sensor using a Q-Tip lightly coated with rubbing alcohol. Let the sensor dry for 5 minutes and try the mouse again.For mice with surface calibration:If it still doesn’t work, your sensor may have been improperly calibrated when setting up surface calibration. With the mouse plugged in and flat on your mouse mat, hold down the left click, right click, and mouse wheel button for 7 seconds to reset surface calibration. If this does not work, please contact our support team: here.  Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter? Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter. How can I test my Razer Mouse to be sure that the buttons are assigned and working properly? Open the Customizer and assign button 3 to the number 3 on the keyboard, 4 to 4, etc. Open Notepad in Windows and click the corresponding buttons to test if they’ve been binded correctly. If the bindings are not working with a specific game, please contact the game publisher. If it does not work at all, please contact our Customer Support team. How can I contact Razer? If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037. How can I modify or disassemble my Razer product? We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit. How do I change the language of Configurator? The language selection is based on the driver version installed on the computer.  There is no option in the Customizer.  To correct this issue, uninstall the software and download the appropriate drivers from here. How do I request or purchase replacement parts for my Razer product? For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here. I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products? From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount. I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship? We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. I think my Razer product is defective and would like an RMA/exchange. If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037. I would like information on future Razer products. Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets. My Razer peripheral will not work properly when used with a KVM switch. We recommend plugging your Razer product directly into your PC.  KVM switches are known to cause interruptions in communications between devices and PCs.  If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch. My Razer product does not work at startup after a cold start, what should I do? Make sure that USB ports are not in hibernation mode. Please go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.” Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub.  Also, from the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support.” My Razer product does not work correctly with a specific program or game. What should I do? If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue.  Please feel free to contact customer support at http://www.razersupport.com/contact-us/ to report the issue and see if there are any fixes or workarounds for the issue. One of the features of my Razer Product does not work. If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page. What are some examples of a “Proof of Purchase” to provide when initiating an RMA? A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis. What is the difference between "driver" and "firmware" updates the Razer Support Site? Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product. Where can I find drivers for my Razer product? Please click here to find all the latest drivers. Why does Razer require a proof of purchase? Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller. How do I clean and maintain my Razer Mouse for optimum performance? Before attempting any type of cleaning on your mouse, please unplug it from your computer.

Clean the mouse sensor:

You can clean the sensor using a Q-Tip lightly coated with rubbing alcohol. Let the sensor dry for 5 minutes before attempting to use it.

Clean the body of your mouse:

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer mouse please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer mouse.

Protect your mouse feet:

To get the ultimate experience in movement and control, we highly recommend a premium mouse surface from Razer. Some other surfaces can cause the mouse feet to wear excessively and rapidly. How does Razer measure the  polling rate (ultrapolling)  and response rates of their keyboards and mice? Razer uses digital scopes and USB analyzers connected directly to the motherboard  to obtain real and accurate measurements of polling rates. I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices" Razer mice and keyboards are not typically listed under the "Mice and other pointing Devices" section of the Windows Device Manager. They should be listed under "Human Interface Devices.” I cannot get the On The Fly sensitivity function to work on my Razer mouse. How do I set it? If a button has been assigned to "On-The-Fly Sensitivity," pressing and holding the assigned button down while moving the scroll wheel up or down will produce a bar on the lower right hand corner of your screen allowing you to adjust your sensitivity settings. My mouse cursor is not moving. Please try cleaning the sensor lens with a Q-tip and some rubbing alcohol and let it dry for 5 minutes and try the mouse again. If it still doesn’t work, contact us here or call1-888-697-2037. What are Master Acceleration and Master Sensitivity Control? Master Acceleration lets you assign the same sensitivity for both the X and Y axis. Master Sensitivity Control allows for fine tuning specific X and Y axis sensitivity. What buttons can I register for Macros on Razer mice? You can set macros to reflect the majority of keyboard keys except the Windows keys and enhanced function keys. Mouse button presses are not programmable to macros. When I use fast-user switching to change between Windows accounts, my configuration of my Razer product is no longer active. This is a general problem with fast-user switching. The configuration of the product is unique and set for the logged in user; once you switch users you will have to re-configure the product. There is no other workaround at this time. Will my Razer USB PC product work on a console (Xbox360, PS3, etc)?  It has USB ports. Our PC USB products are meant for PC use only and we do not support using them on a Playstation 3 or Xbox 360 console.

support.razer.com

Razer Kraken 7.1 | Official Razer Support

Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator If you encounter this, please perform Synapse update through Settings >> Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site. How do I clean my Razer headset? We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer headset please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset.

When cleaning the earpads on your headset, take extra care to not get any liquids inside the earcup and onto the speaker itself, as this may damage your headset.

My Razer headset is out of warranty. Is there any way it can be repaired? Razer products are designed to work well beyond when the warranty has expired. However, If you feel your headset is having issues we first suggest trying the headset on another computer/source to insure the issue is with the headset and not something within the computer system or source. If you have narrowed the issue to the headset itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides. Where can I find the serial number on my Kraken Headset? You will find the serial number located under the left ear pad of the headset.   (The side where the microphone is if your version of the Kraken has one).To view the serial number carefully peel back the foam cover of the ear pad.  You will then be able to see the serial number as in this photo. 

The serial number should start with two Alpha characters and be followed by 13  characters.  You can also find the serial number on the bottom panel of the original retail box.

My microphone is not transmitting my voice. Please ensure that the microphone is not muted in your operating system and that the Razer Kraken 7.1 is selected as the default recording device in the Audio Control Panel or in the Software Microphone Options. My headset is not producing sound.

Please ensure the Razer Kraken 7.1 is not muted in your operating system and that the headset is set to be the default playback device in the Audio Control panel or in the Software Audio Options.

I plugged in my headset and I can’t hear surround sound The surround sound feature on the Razer Kraken 7.1 is activated in Synapse 2.0. Please ensure that you have downloaded and installed Synapse 2.0. Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter? Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter. How can I contact Razer? If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037. How can I modify or disassemble my Razer product? We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit. How do I change the language of Configurator? The language selection is based on the driver version installed on the computer.  There is no option in the Customizer.  To correct this issue, uninstall the software and download the appropriate drivers from here. How do I request or purchase replacement parts for my Razer product? For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here. I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products? From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount. I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship? We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. I think my Razer product is defective and would like an RMA/exchange. If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037. I would like information on future Razer products. Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets. One of the features of my Razer Product does not work. If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page. What are some examples of a “Proof of Purchase” to provide when initiating an RMA? A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis. Why does Razer require a proof of purchase? Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.

support.razer.com

Razer Seirēn | Official Razer Support

Why do I need to install Razer Synapse for the Razer Seirēn and Razer Seirēn Pro to work? As different operating systems may or may not have sufficient features to utilize the capabilities of the Razer Seirēn microphones, driver installation via Razer Synapse is required to enable the microphones to record at high definition 24 bit, 192 kHz and unleash their full potential. Since updating to Windows 10, Razer Synapse does not detect my device and show the correct product configurator. What should I do? If you encounter this, please perform Synapse update through "Settings" > "CHECK FOR UPDATES." If the update is not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer Support site. I am having problems installing / locating the necessary drivers for the Razer Seirēn on Windows. The Razer Seirēn requires dedicated drivers to achieve high bit rate recording. Please install Razer Synapse to obtain to the latest drivers for your Razer Seirēn. I'm using the Razer Seirēn on a Mac, do I need to install Razer Synapse to use it? No. Using the Razer Seiren on the Mac OS does not require Razer Synapse drivers. Mac OS natively supports high bit rate recording. However, installing Razer Synapse will provide you with advanced settings for your Razer Seirēn. What connection methods does the Razer Seirēn support? The Razer Seirēn is a digital microphone that connects to your computer via USB. Which direction should the microphone be facing when I begin recording for a stream? When recording for a stream or when recording audio for videos with the Razer Seirēn, you should have the Razer logo facing away from you and the OLED screen levelled and facing you. Do not record with the top of the microphone facing you as the condenser microphones inside the Razer Seirēn are not positioned at the tip. How far away should the Razer Seirēn be from me when I am recording? The optimal recording distance is eight(8) inches/twenty(20) centimeters. Will I be able to use the Razer Seirēn with my own microphone stand / arm? Yes, the mounting port is an industry standard 5/8 inch port. Is the Razer Seirēn compatible with other professional recording software? Yes. The Razer Seirēn is compatible with professional recording software such as ProTools, Logic Pro X, Garage band, Sound Forge and Cakewalk. What do all the knobs and buttons on the body of the microphone do?
  • V – master headphone volume control
  • P – polar recording pattern selector
  • G – microphone gain control
  • Microphone icon – Microphone mute toggle
How do I turn of the LED for the Razer logo on the front of the microphone? The LED on/off toggle can be found under the body of the microphone right behind the 3.5 mm headphone jack. Does the Razer Seirēn come with any recording accessories? Yes, you can purchase the shock mount and pop filter exclusively at Razer Store. How can I contact Razer? If you were unable to find the answer to your question(s) in our FAQ, please don't hesitate to contact us here or call 1-888-697-2037. How can I modify or disassemble my Razer product? We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer's warranty on the unit. How do I request or purchase replacement parts for my Razer product? For a complete list of our current spare parts and accessories, please click here. If the item you need isn't listed, please don't hesitate to contact our Customer Support team here. I have a coupon / promotional / gift voucher code for the Razer Store. Where can I enter the code so I can use it to purchase products? From your shopping cart page on the Razer Store, please check the box labeled "Enter Promo Code." Enter the code into the box and click "Apply Code." The total price after should reflect the discount. I recently placed an order on the Razer Store and it still shows my order is "In Process." When will my order ship? We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don't hesitate to check your order status at the Razer Store page by entering your information at the Order Status page. I think my Razer product is defective and would like an RMA / exchange. What can be done? If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don't hesitate to contact us here or call 1-888-697-2037.

support.razer.com

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Razer DeathAdder 2013 | Official Razer Support

Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator If you encounter this, please perform Synapse update through Settings >> Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site. My Razer mouse is out of warranty and is not working. Is there any way it can be repaired? Razer products are designed to work well beyond when the warranty has expired. However, If you feel your mouse is having issues we first suggest trying the mouse on another computer to insure the issue is with the mouse and not something within the computer system. If you have narrowed the issue to the mouse itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides.

You can clean the mouse sensor using a Q-Tip lightly coated with rubbing alcohol and then letting the sensor dry for 5 minutes before attempting to use it. It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue.

Do you have spare parts available? We do not carry internal parts such as mouse sensors. However we do have certain spare parts available for purchase from the Razerstore: here.  How long is my warranty? Product warranty lengths differ depending on your Razer product. For example, mice have a two year limited warranty, while keyboards have a one year limited warranty. Please see full details for warranty lengths: here.  My mouse cursor is not moving. Please try cleaning the sensor using a Q-Tip lightly coated with rubbing alcohol. Let the sensor dry for 5 minutes and try the mouse again.For mice with surface calibration:If it still doesn’t work, your sensor may have been improperly calibrated when setting up surface calibration. With the mouse plugged in and flat on your mouse mat, hold down the left click, right click, and mouse wheel button for 7 seconds to reset surface calibration. If this does not work, please contact our support team: here.  My MOUSE has stopped tracking. The buttons are working, but the mouse cursor stopped moving. Your mouse may need to have the surface calibration reset. In order to do this, please press and hold the left, middle, and right (M1, scroll wheel, M2) for 5 seconds. After your mouse resets,  you should now be able to reset the surface calibration in Synapse 2.0. Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter? Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter. How can I test my Razer Mouse to be sure that the buttons are assigned and working properly? Open the Customizer and assign button 3 to the number 3 on the keyboard, 4 to 4, etc. Open Notepad in Windows and click the corresponding buttons to test if they’ve been binded correctly. If the bindings are not working with a specific game, please contact the game publisher. If it does not work at all, please contact our Customer Support team. How can I contact Razer? If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037. How can I modify or disassemble my Razer product? We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit. How do I change the language of Configurator? The language selection is based on the driver version installed on the computer.  There is no option in the Customizer.  To correct this issue, uninstall the software and download the appropriate drivers from here. How do I request or purchase replacement parts for my Razer product? For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here. I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products? From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount. I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship? We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. I think my Razer product is defective and would like an RMA/exchange. If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037. I would like information on future Razer products. Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets. My Razer peripheral will not work properly when used with a KVM switch. We recommend plugging your Razer product directly into your PC.  KVM switches are known to cause interruptions in communications between devices and PCs.  If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch. My Razer product does not work at startup after a cold start, what should I do? Make sure that USB ports are not in hibernation mode. Please go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.” Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub.  Also, from the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support.” My Razer product does not work correctly with a specific program or game. What should I do? If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue.  Please feel free to contact customer support at http://www.razersupport.com/contact-us/ to report the issue and see if there are any fixes or workarounds for the issue. One of the features of my Razer Product does not work. If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page. What are some examples of a “Proof of Purchase” to provide when initiating an RMA? A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis. What is the difference between "driver" and "firmware" updates the Razer Support Site? Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product. Where can I find drivers for my Razer product? Please click here to find all the latest drivers. Why does Razer require a proof of purchase? Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller. How do I maintain my Razer Mouse for optimum performance? Once a month we recommend you unplug the mouse from the USB port and clean the lens below the mouse with a soft cloth or cotton swab. Use a little warm water but no soap or harsh cleaning agents. To get the ultimate experience in movement and control, we highly recommend a premium mouse surface from Razer. Some surfaces can cause the mouse feet to wear excessively and rapidly. How does Razer measure the  polling rate (ultrapolling)  and response rates of their keyboards and mice? Razer uses digital scopes and USB analyzers connected directly to the motherboard  to obtain real and accurate measurements of polling rates. I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices" Razer mice and keyboards are not typically listed under the "Mice and other pointing Devices" section of the Windows Device Manager. They should be listed under "Human Interface Devices.” I cannot get the On The Fly sensitivity function to work on my Razer mouse. How do I set it? If a button has been assigned to "On-The-Fly Sensitivity," pressing and holding the assigned button down while moving the scroll wheel up or down will produce a bar on the lower right hand corner of your screen allowing you to adjust your sensitivity settings. My mouse cursor is not moving. Please try cleaning the sensor lens with a Q-tip and some rubbing alcohol and let it dry for 5 minutes and try the mouse again. If it still doesn’t work, contact us here or call1-888-697-2037. What are Master Acceleration and Master Sensitivity Control? Master Acceleration lets you assign the same sensitivity for both the X and Y axis. Master Sensitivity Control allows for fine tuning specific X and Y axis sensitivity. What buttons can I register for Macros on Razer mice? You can set macros to reflect the majority of keyboard keys except the Windows keys and enhanced function keys. Mouse button presses are not programmable to macros. When I use fast-user switching to change between Windows accounts, my configuration of my Razer product is no longer active. This is a general problem with fast-user switching. The configuration of the product is unique and set for the logged in user; once you switch users you will have to re-configure the product. There is no other workaround at this time. Will my Razer USB PC product work on a console (Xbox360, PS3, etc)?  It has USB ports. Our PC USB products are meant for PC use only and we do not support using them on a Playstation 3 or Xbox 360 console.

support.razer.com

Razer Lycosa | Official Razer Support

Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator If you encounter this, please perform Synapse update through Settings >> Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site. Can I use the Lycosa Media Touchpad to control Media Players other than the 4 listed in the Lycosa Configurator? Sorry, only media players included in the list can be controlled via the Lycosa Media Touchpad. Supported media players are: Windows Media Player, RealPlayer, iTunes and Winamp. Do you have a dust cover available for the keyboards? We do not provide a dust cover for the Razer Lycosa or Razer Tarantula.  At this time, we have no recommendations for a particular dust cover but there are many options that would work just fine. My Razer keyboard is out of warranty. Is there any way it can be repaired? Razer products are designed to work well beyond when the warranty has expired. However, If you feel your keyboard is having issues we first suggest trying the keyboard on another computer to insure the issue is with the keyboard and not something within the computer system. If you have narrowed the issue to the keyboard itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides.

It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue.

Does the Razer Lycosa have a brightness adjustment? No brightness adjustment are available on the Razer Lycosa. Does the Razer Lycosa or Arctosa use "scissors" type switches in the keyboard? The Razer Lycosa keyboard and the Razer Arctosa keyboard does not have the scissors switches. They are both using membrane switches. How do I activate gaming mode for Razer Lycosa? Press and hold the Razer Logo on the Touch Panel, then press the Windows Key to activate gaming mode for Razer Lycosa.  This will deactivate the Windows key.  To reactivate the Windows key, simply press and hold the Razer Logo, then press the Windows Key. Is the Lycosa available in any other colors? No, the Lycosa is currently only available in blue.  There are no other colors available at this time. My USB device will not work when I plug it into the back of my Razer keyboard. How can I fix this? The USB port on a Razer keyboard is a pass through USB hub and due to cable length may not support 100% of the bandwidth that is supplied from your computer's CPU and USB port. Depending on bandwidth requirements this may cause certain USB devices to work intermittently , behave erratically or not function at all. For these devices we recommend plugging them directly into your computer's USB port. What are the Razer Lycosa Gaming Cluster keys ? The Razer Lycosa Gaming Cluster with anti-ghosting capabilities are specific to the following keys: The keys will have the following characteristics : * CTRL, ALT, SHIFT are dedicated * Able to press any of the above 2 keys (CTRL, ALT or SHIFT key) + any other key on the keyboard When iTunes is minimized,  the media player commands on the keyboard do not activate.  How can I fix this? This is expected behavior from the iTunes software. The commands coming from your Razer Keyboard are standard multimedia key strokes and iTunes will respond to them only when it is active onscreen.We did find a link where other users discuss how to command iTunes when it is minimized using standard multimedia keys, however we cannot endorse, recommend or assist with any of the suggestions mentioned. How do I clean my Razer keyboard? As with any office or home computer input devices, your keyboard may collect dust or get dirty from regular use. Occasional cleaning will help keep the device clean. We recommend wiping your keyboard with a cloth that is lightly dampened with a mild soap solution. Because solvents and other harsh chemicals may affect and degenerate the plastic on the keyboards, we do not recommend using any solvents to clean the keyboard. IMPORTANT NOTE: Under no circumstances should you ever submerge the keyboard in any type of liquid. Submerging the keyboard in any liquid will void the warranty on your keyboard. What parts of the Lycosa/Arctosa keyboard are covered by the Anti-Ghosting feature? The Lycosa and Arctosa keyboards supports anti-ghosting around the gaming cluster (W, A, S and D).  Other keys that have anti-ghosting include the number keys 1, 2, 3, 4 and 5. When typing, one key will display duplicate characters at a single touch. How can I fix this? Go to the Control Panel under Keyboard and slow down the "Key Repeat Rate." When typing, my keyboard output is displaying the incorrect characters. What is wrong? Go to the Control Panel under Keyboard and make sure that you have the correct language selected. Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter? Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter. Are the keyboards water-resistant?  I need to clean the keyboard. The keyboards are not water resistant. Do not immerse the keyboards to clean them or place them in a dishwasher. They can be cleaned with compressed air. Spilling liquids on it can result in damage to the keyboard. How can I contact Razer? If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037. How do I change the language of Configurator? The language selection is based on the driver version installed on the computer.  There is no option in the Customizer.  To correct this issue, uninstall the software and download the appropriate drivers from here. How do I request or purchase replacement parts for my Razer product? For a complete list of our current spare parts and accessories please visit this website. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here. How does Razer measure the  polling rate (ultrapolling)  and response rates of their keyboards and mice? Razer uses digital scopes and USB analyzers connected directly to the motherboard  to obtain real and accurate measurements of polling rates. I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices" Razer mice and keyboards are not typically listed under the "Mice and other pointing Devices" section of the Windows Device Manager. They should be listed under "Human Interface Devices.” I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products? From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount. I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship? We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. I think my Razer product is defective and would like an RMA/exchange. If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037. I would like information on future Razer products. Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets. My Razer peripheral will not work properly when used with a KVM switch. We recommend plugging your Razer product directly into your PC.  KVM switches are known to cause interruptions in communications between devices and PCs.  If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch. My Razer product does not work at startup after a cold start, what should I do? Make sure that USB ports are not in hibernation mode. Please go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.” Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub.  Also, from the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support.” My Razer product does not work correctly with a specific program or game. What should I do? If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue.  Please feel free to contact customer support here to report the issue and see if there are any fixes or workarounds for the issue. One of the features of my Razer Product does not work. If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page. What are some examples of a “Proof of Purchase” to provide when initiating an RMA? A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis. What is the difference between "driver" and "firmware" updates the Razer Support Site? Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product. Where can I find drivers for my Razer product? Please click here to find all the latest drivers. Why does Razer require a proof of purchase? Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller. Will my Razer USB PC product work on a console (Xbox360, PS3, etc)?  It has USB ports. Our PC USB products are meant for PC use only and we do not support using them on a Playstation 3 or Xbox 360 console.

support.razer.com

Razer Anansi | Official Razer Support

Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator If you encounter this, please perform Synapse update through Settings >> Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site. My Razer keyboard keeps changing the default language on my system when Synapse is opened. Razer keyboards have a default language set in their firmware. Once Razer Synapse loads up it will read the default language on the keyboard and set the system keyboard to that layout. To change the default layout, you'll need to go back into your system settings and change it to your preferred language layout after you restart your computer and start synapse. We are aware of this inconvenience and are looking into improving this in the future. Do you have spare parts available? We do not carry internal parts such as mouse sensors. However we do have certain spare parts available for purchase from the Razerstore: here.  How long is my warranty? Product warranty lengths differ depending on your Razer product. For example, mice have a two year limited warranty, while keyboards have a one year limited warranty. Please see full details for warranty lengths: here.  My Razer keyboard is out of warranty. Is there any way it can be repaired? Razer products are designed to work well beyond when the warranty has expired. However, If you feel your keyboard is having issues we first suggest trying the keyboard on another computer to insure the issue is with the keyboard and not something within the computer system. If you have narrowed the issue to the keyboard itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides.

It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue.

Can I use the Razer Anansi Mac drivers with the PC layout of the Anansi? No, the Mac drivers and the PC drivers were designed to be used exclusively with the Mac layout and PC layout of the keyboard respectively. These drivers are not interchangeable. Can I use the Razer Anansi PC driver with the Mac layout of the Anansi? No, the Mac drivers and the PC drivers were designed to be used exclusively with the Mac layout and PC layout of the keyboard respectively. These drivers are not interchangeable. How do I clean my Razer keyboard? As with any office or home computer input devices, your keyboard may collect dust or get dirty from regular use. Occasional cleaning will help keep the device clean. We recommend wiping your keyboard with a cloth that is lightly dampened with a mild soap solution. Because solvents and other harsh chemicals may affect and degenerate the plastic on the keyboards, we do not recommend using any solvents to clean the keyboard. IMPORTANT NOTE: Under no circumstances should you ever submerge the keyboard in any type of liquid. Submerging the keyboard in any liquid will void the warranty on your keyboard. The Ctrl + Shift + numpad 0 doesn't work with the World of Warcraft Addon! How can I fix this? "Left Alt + Shift is a Windows Shortcut to change the input language. Try removing the shortcut assignment to make the shortcut work as expected. To do this, follow these steps:

    Click Start, and then click Control Panel.    Double-click Regional and Language Options.    Click Keyboards and Languages, and then click Change keyboards.    Click Advanced Key Settings, and select Between input languages.    Click change Key Sequence.    For Switch Keyboard Layout, select Not Assigned.    Click OK to close each dialog box."

When iTunes is minimized,  the media player commands on the keyboard do not activate.  How can I fix this? "This is expected behavior from the iTunes software. The commands coming from your Razer Keyboard are standard multimedia key strokes and iTunes will respond to them only when it is active onscreen.We did find a link where other users discuss how to command iTunes when it is minimized using standard multimedia keys, however we cannot endorse, recommend or assist with any of the suggestions mentioned here." Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter? Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter. Are the keyboards water-resistant?  I need to clean the keyboard. The keyboards are not water resistant. Do not immerse the keyboards to clean them or place them in a dishwasher. They can be cleaned with compressed air. Spilling liquids on it can result in damage to the keyboard. How can I contact Razer? If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or by call 1-888-697-2037. How do I request or purchase replacement parts for my Razer product? For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team. How does Razer measure the  polling rate (ultrapolling)  and response rates of their keyboards and mice? Razer uses digital scopes and USB analyzers connected directly to the motherboard  to obtain real and accurate measurements of polling rates. I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices" Razer mice and keyboards are not typically listed under the "Mice and other pointing Devices" section of the Windows Device Manager. They should be listed under "Human Interface Devices.” I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products? From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount. I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship? We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. I think my Razer product is defective and would like an RMA/exchange. If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037. I would like information on future Razer products. Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets. My Razer peripheral will not work properly when used with a KVM switch. We recommend plugging your Razer product directly into your PC.  KVM switches are known to cause interruptions in communications between devices and PCs.  If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch. My Razer product does not work at startup after a cold start, what should I do? Make sure that USB ports are not in hibernation mode. Please go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.” Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub.  Also, from the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support.” My Razer product does not work correctly with a specific program or game. What should I do? If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue.  Please feel free to contact customer support  to report the issue and see if there are any fixes or workarounds for the issue. One of the features of my Razer Product does not work. If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here.User guides and product manuals are also available on the Support page. What are some examples of a “Proof of Purchase” to provide when initiating an RMA? A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis. What is the difference between "driver" and "firmware" updates the Razer Support Site? Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product. Where can I find drivers for my Razer product? Please click here to find all the latest drivers. Why does Razer require a proof of purchase? Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller. Will my Razer USB PC product work on a console (Xbox360, PS3, etc)?  It has USB ports. Our PC USB products are meant for PC use only and we do not support using them on a Playstation 3 or Xbox 360 console.

support.razer.com


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