Obs studio русская версия
OBS Studio 19.0
New version available: OBS Studio 19.0
- Added an auto-configuration wizard to the tools menu and on first-time use, which will attempt to automatically test and configure video/encoding/streaming settings based upon your system and internet connection. This wizard is currently in beta and may be subject to change, feedback is appreciated here.
- Added a stats dialog to the view menu (with the option to show it on start it up in general settings). The stats dialog shows advanced statistics, such as: average frame rendering time, frames lost due to encoding/rendering/network lag, HDD space left in recording location, and how much data has been output total.
- Added a “Render Delay” filter that allows delaying non-async video sources such as display capture or window capture. Note this is only meant for minor sync adjustments (e.g. syncing your screen capture to a webcam), and because the delayed frames are stored on very limited VRAM, the allowable maximum delay is 500 milliseconds (which is 250 megabytes of VRAM on a 1080p 60 FPS source)
- Added the ability to copy and paste filters between sources
- Added Ctrl+E as a shortcut to edit transform of sources
- Added a command line option to start as always on top: --always-on-top
- Added a “shuffle” option to the VLC video source
- Added the ability to copy and paste sources (with transforms) from one scene to another
- Added specific error messages displayed to the user when fail to connect
- Added an option to the blackmagic source that allows you to specify the channel format
- Added the ability to project a source, scene, or the preview on to a resizable window in the right-click context menu when right-clicking on sources or the preview
- Reworked the media source: media files set to activate when switching to a scene will now immediately start play back when you switch to their scene without requiring time to load
- Reworked the media source: media files will now loop properly with no abnormalities in sound playback
- Fixed a bug where scenes could be unintentionally lost under specific crash circumstances (backup files were always present, but were not being used — this is now fixed)
- Fixed an issue where the blackmagic source can start up or spontaneously go out of sync
- Fixed dragging and dropping text files to create a text source on non-windows systems
- Fixed a bug where devices outputting NV12 (e.g. Logitech BRIO cams) would have distorted colors
- Fixed a bug where frame dropping would not happen properly when using the ultrafast x264 preset
- Fixed a bug from 18.0.2 where “downmix to mono” would no longer save
- Fixed a potential crash under specific circumstances when OBS is set to minimize to task tray
- When dragging and dropping text files to create a source, those sources will now have the same name as the text file being dropped
- All dialogs should now have close buttons (useful on certain window managers such as gnome)
- Filter names are now sorted when adding new filters
- Added an option to disable audio ducking on windows, now on by default. Prevents the system from lowering volume of programs when the mic is activated by OBS
- Added HEVC recording support to the AMD encoder
- Added Two-Pass and Full-Range color support to the AMD encoder
- The AMD Encoder has been completely rewritten from scratch for improved stability, performance and new features. All advanced configurations will break due to this change
- The cursor will now be hidden when you are alt-tabbed out of the captured game/window when using window or game capture
- Fixed an issue where the device source would activate on startup even when it’s in another scene and set to deactivate when not visible
- Fixed and clarified window capture prioritization. “Title” will now match any window of the exact window title, “class” will try to find a window by the title otherwise match any window of the same window type, and “exe” will match any window of the same title or if not found any window of the same program.
- Fixed a crash when using QSV to encode
- Fixed a bug where log files wouldn’t be created when the current windows user had unicode characters in the name
- Fixed an issue with the AMD encoder which would make it difficult to seek on certain file types
- Added the auto scene switcher to linux
- Fixed a potential crash in the settings dialog
- Fixed an issue where you would not always be able to select all available fonts in the text source
Open Broadcaster Software | Help
This guide assumes you already have a basic knowledge of streaming services and streaming terminology, and aims to give you a quick overview of the most important options and features in OBS Studio. However, even if you don't have any previous experience, don't be discouraged! This guide can still be very useful. It may seem like a lot to take in all at once; just take your time and read carefully.
This guide is broken into these main sections:
Getting started with OBS Studio is relatively simple, with only a few steps needed before you're on your way to creating content.
- Select your Streaming Service in Settings -> Stream, and enter your stream key information. If you are only going to be recording, you can ignore this step.
- Select your Base (Canvas) and Output (Scaled) resolutions and FPS in Settings -> Video. The Base (Canvas) should be set to your primary monitor's resolution by default, and this is usually safe to leave alone. Output (Scaled) is the resolution that the stream or recording will be output as. For most cases, we recommend starting with 720p (1280x720) at 30 FPS as the starting point.
- Set your streaming bitrate or recording quality in Settings -> Output:
- For Streaming, set the bitrate you wish to stream at. Recommended for 720p 30 FPS is 2500. If your internet cannot support this much bitrate, you may need to downscale resolution further to accommodate a lower bitrate.
- For Recording, select a Recording Quality from the dropdown menu. Indistinguishable Quality is our recommended starting point. If you have an available hardware encoder (NVENC, QSV, or AMF), you can select that here as well.
- Add your Scenes and Sources for the content you wish to stream or record.
- Click on Start Stream or Start Recording, and enjoy!
Overall, most settings will be fairly self-explanatory. This will not cover everything, but will be an overview of the basics and what you can do in each section.
- Change theme (light/dark)
- Enable/disable system tray icon (required for hiding to tray)
- Show confirmation for starting/stopping streams
- Enable/Disable Source snapping
- Enable/Disable automatic recording when streaming
- Select one of the included Services (Check "Show all services" to see the full list in the dropdown) or set Custom Streaming Server
- Select the server (or enter its URL for Custom Streaming Servers)
- Enter your Streamkey
Note: This section covers Simple output mode. Advanced output mode gives you further options to configure your Stream and Recording independently if you want to. We will not be covering advanced options in this guide (see links at the end). Generally, unless you know why you need to change it, the default options are recommended.
- Set your Video Bitrate. This changes according to your upload speed and the limitations of the service you use (for example, 6000kbps max for Twitch.tv)
- Set your Audio Bitrate. Around 160kbps for streaming, or lower if you have a low upload speed
- Set your Recording Path
- Record using a preset (Same as stream, High Quality, Indistinguishable Quality, and Lossless) and a different Encoder (if available)
- Select a Hardware Encoder if available (only if you use a different preset than "same as stream" and if a Hardware Encoder is available)[QuickSync, NVENC or AMD VCE]
- Encoder option will not show up until you select a recording quality other than Same as stream
- Enable the Replay Buffer (hotkey to save the buffer must be set under the Hotkeys section)
- Change the Sampling Rate
- Select up to two Desktop Audio Device's
- Select up to three Microphone/Auxiliary Device's
- Enable Push-to-mute or Push-to-talk for each device (keys configured in the Hotkeys section)
- Base (Canvas) Resolution
- This is the amount of space you have to fit your sources. You usually want this to match your monitor display resolution, or if you are playing games, the game resolution. Default is your primary monitor.
- Output (Scaled) Resolution should be the Stream Output Resolution (720p,480p,etc)
- This is the resolution that the stream/recording will output at, using the selected downscale filter. If you have 1080p sources, but want to stream at 720p, this is where you would set that.
- Common FPS Value should match your desired output FPS (30/60 for example)
- Note that 60fps streaming can be very taxing on your system compared to 30fps. Test ahead of time and ensure your system has enough resources available.
Here you can set hotkeys that do a variety of things. Some examples:
- Start/Stop Streaming/Recording
- Hide/Show Sources
- Switch to a specific Scene
- Capture active window for Game Capture
- Start/Stop/Save Replay Buffer
Keyboard keys are supported. To use joysticks as hotkeys on Linux and Windows, you can use antimicro to map the joystick keys to common keyboard keys and then use them in OBS.
Most of these settings should not be changed unless you understand exactly why you need to change them. However, some settings can be useful for new streamers, such as:
- Change the Filename Formatting (or use folders: %CCYY\%MM\%DD\%hh-%mm-%ss = 2016 \ 07 \ 10 \ 12:35:25.flv)
- Hover over the field for a popup that explains each available variable for naming
- Activate Stream Delay
- Configure Automatic Reconnect
- Do not touch anything else in Advanced unless you absolutely know what you're doing. Really, we mean it. If you have questions, search around or hop in the support chat and ask!
Scenes and Sources
Scenes and Sources are the meat of OBS Studio. These are where you set up your stream layout, add your games, webcams, and any other devices or media that you want in the output.
Right click in the box under Scenes (or use the plus at the bottom) to add a scene if there are none listed yet. You can create as many Scenes as you want, and name them to easily distinguish between them. For example: Welcome, Desktop, Game, Break, End. The arrow buttons can be used to change the order. As an important note, all Scenes and Sources are global in OBS Studio, so they can not share a name. This means if you name a source Game, you can't have a Scene with the name Game.
Once you have created a Scene, right click in the Sources box (or use the plus at the bottom) to add what ever you want to capture. Whether it's a specific window, a capture card or game, image, text or your entire display that you want to capture, there are several different sources available in OBS Studio for you to choose from. Try them out!
You can re-align sources in the preview and change their order by using drag and drop in the list, or using the up and down arrow buttons. A Source that is listed above another Source in the list will be on top and might hide what's beneath it. This can also be useful for situations where you want something on top of another source, like a webcam to show over your game play. Any time you see an eye icon, you can click it to show or hide the associated item with it (this applies to filters as well)
When a Source is selected in the Sources list, you will see a red box that shows up around it. This is the bounding box, and can be used to position sources within the preview as well as make the source larger or smaller.
If you need to crop a source, hold the Alt key and drag the bounding box. The edges will change to green to show it's being cropped. You can see both techniques being used here to crop and enlarge only the part of the screen we want to show:
If you later on change the Base (Canvas) Resolution of OBS Studio, you will have to re-align or re-size the sources. Changing the Output (Scaled) Resolution does not have this effect.
The following Hotkeys are available in the preview to tweak the source position and size:
- Hold CTRL to disable Source/Edge snapping
- Hold ALT to enable cropping
- CTRL+F for fit to Screen
- CTRL+S for stretch to Screen
- CTRL+D for center to Screen
- CTRL+R to reset a source size/position
You can also right-click each source in the list to access further options. This is also how you access filters, which is discussed in the very next section!
Edit Transform menu:
Filters can be added to each Source/Audio Device, and even to a Scene. You add a filter by right-clicking onto the desired Source or Scene in the list, and then selecting Filters. For Audio devices, click the little cogwheel next to the volume bar in the Audio Mixer and select Filters. Clicking the eye icon next to an added filter will enable/disable that filter, similar to showing/hiding a source. See the Filters Guide link for a more in-depth guide on Filters and their specific function.
List of Effect Filters:
- Image Mask/Blend
- Color Correction
- Scaling/Aspect Ratio
- Color Key
- Chroma Key
List of Audio/Video Filters:
- Video Delay (not available for Window, Display, or Game Capture)
- Noise Suppression
- Noise Gate
Studio mode can be a bit confusing. First, let's understand what the purpose of Studio mode is.
Activating Studio Mode allows you to change your Scenes in the background without your viewers being able to see you making those changes. After you click on the Studio Mode button, you will see the current Live Scene (what your viewers see) on the right while your edit Scene on the left.
After you are done editing the Scene you can click on "Transition" (or use a Quick Transition/Hotkey if you added one) to swap the left and right, making the Scene you were editing the live Scene. If you are changing Scenes, the last active Scene will be shown in the edit area on the left. After you are done with everything and transitioned to the changed Scene, you can deactivate Studio Mode until you need to edit again. Viewers cannot see when Studio Mode is enabled or not.
Some Transitions in OBS Studio are available from the first launch: Fade and Cut Transition. You can add more using the plus button in the Scene Transitions section. Currently Swipe, Slide, Fade to color, and Luma Wipe (with several wipe options) are available. More may come in the future.
You can switch the currently active Transition with the drop-down menu and change its duration.
After you have configured a Transition, you can also add it as a Quick Transition in Studio Mode. For Quick Transitions, you can configure the duration(length) of the transition as well. For example, you can add the same Fade to your Quick Transitions Menu with 500ms and 1000ms if you wanted. Also, you could configure a Swipe left and a Swipe right transition, then add them both as Quick Transitions and use them to first swipe left in your Scene A to change Scene B, and then swipe right back to your newly configured Scene B when you are done.
There are many more options and functions inside OBS Studio, but I hope you got a good idea of the different things that are possible with this great tool.
Test, test, test!
Now it's time to start testing! Are the settings working? Is the stream running smooth? Are all your Scenes configured how you want them? It's strongly recommended that you test everything as best as you can before starting your first live stream. This can help work out any kinks or performance issues you might be having ahead of time, and save the embarrassment of any issues on the stream itself.
If you have problems, start a thread in the Support section of the forums. Be sure to include a log file. Alternately, you can join our community chat to get live help from community volunteers.
If you want more control over your Recording settings or want to record multiple audio tracks, switch the Output Mode to Advanced and check out this guide: High quality recording and multiple Audio Tracks
Original guide created by Jack0r, edits/updates by Fenrir
Note: This guide is a work in progress, and any updates/contributions are very welcome!
OBS Studio 0.15.2
New version available: OBS Studio 0.15.2
0.15.2 Hotfix Changes (windows only):
- Fixed performance issues with Direct3D 9.0c games on the latest windows 10 update
0.15.1 Hotfix Changes:
- Fixed a display bug with the scroll filter
- Fixed a crash that would happen when you created a VLC/slideshow source, added one item, then removed that item from the list, then hit cancel
- Fixed a crash that would happen if you deleted a scene being used as a source in another scene when it automatically switched to that scene after deletion
- Fixed a bug where quakelive wouldn’t capture properly
0.15.0 General Changes:
- Added an image slideshow source. The image slideshow has an playlist (which you can also add directories to as well), the ability to use different types of transitions, and the ability to randomize the output
- Added a VLC video source with playlist support via libVLC. Note that this currently requires VLC to be installed on your computer (on windows, for the architecture you’re using OBS with. For example, if you’re using 64bit OBS Studio, you need 64bit VLC). libVLC library files will most likely end up being optionally provided by the installer in the future. This plugin works with windows and mac, and should work with linux (though hasn’t had as much testing there).
- Added "View" menu to allow hiding parts of the user interface (just listbox toolbars, status bar, and transition pane currently)
- Added the ability to to set the scaling sampling filter for each item within a scene (point, bilinear, bicubic, and lanczos filtering). Right-click a source within a scene to set the sampling. This allows improving general source scaling quality for each item within a scene if desired (at the cost of additional fillrate).
- Added "Scale/Aspect Ratio" filter which can force a specific resolution or aspect ratio on a source (with a specific desired scale sampling filter).
- Added an option to automatically start recording when streaming
- Added "Hide cursor over projector" option to general settings
- Added the ability to delete multiple selected sources
- Changed "Crop" filter to "Crop/Pad" filter to allow it to pad in addition to crop.
- You can now add other scenes as sources within scenes. Note that it will automatically detect and prevent infinite recursion, you cannot add a scene or source if it causes infinite recursion.
- When stopping recording/streaming, it will no longer cut off video at the end. It will now stop in accordance to the timing in which you hit the button. Buttons will now say "stopping stream" or "stopping recording" while waiting for the point in which to stop the stream/recording to ensure it stops at the right timing.
- You can now specify directories with the file formatting option in advanced settings.
- Increased the maximum delay for the async delay filter to 20 seconds
- Whenever an image source gif appears on the stream/recording output, it now restarts the gif from the first frame
- Fixed another potential freeze/crash when disconnecting/reconnecting
- Fixed NVENC lossless mode, should now work as intended
- Fixed a bug where regular lossless codecs and lossless via simple output mode were only using one core
- Fixed a bug where the rate control would not be set for x264 under certain circumstances
0.15.0 Windows-Specific Changes:
- Fixed a bug where audio output devices wouldn’t show up in the video device capture source under certain circumstances
- Fixed a bug with game capture where certain blizzard games could crash if the device was lost and reinitialized in the game
- Improved game capture capture performance for certain OpenGL games
- Added process priority option to advanced settings
0.15.0 Linux-Specific Changes:
- Fixed the long-standing crashes with linux window capture
- Fixed a bug were window capture would not display window titles with the right text encoding
0.15.0 Mac-Specific Changes:
- Fixed an issue with syphon capture only capturing a portion of the target (hopefully)
Open Broadcaster Software | What's new in OBS Studio 20.0
OBS Studio version 20.0 has landed! A major release is always accompanied by new features, updates, bug fixes, and more. The full patch notes can be found here. In this post, I will be going over the major feature additions, source updates, general additions, and a few bug fixes. This will hopefully be the first of many more informative posts to come!
When you first launch OBS, it might not look that much different:
But if we take a peek at the View menu...
We see some interesting new options! To take advantage of this awesome new UI, first you need to unlock it by un-checking "Lock UI" from the View menu. Now, you can see that there are a few more icons that weren't there before on the different sections of the main OBS window.
There is a now an undock and close icon in the title bar for all UI elements that can be adjusted. If you click and drag this title bar, you can slide the objects around to anywhere you want in the OBS window. You can even combine two objects into a single space, which then allows you to tab between them.
If the undock button is clicked, that section of the UI will pop out into its own window, which can be moved and resized however you like. Try it out!
To move any undocked window back inside the main OBS window, simply drag it back where you want it. They can be moved to any location, on any side of the preview, including above and below it.
You can even hide any objects that you no longer wish to see by clicking the X icon. But don't worry, if you accidentally close them, you can reopen them from the View menu or by right-clicking on the title bar of any other object in the UI. You can also toggle them off this way.
We hope that you enjoy this new level of customization that is now possible in OBS. Don't forget that once you have things set the way you like, you can lock everything into place from the View menu to avoid accidentally moving something around. If an object is already undocked, however, locking will only prevent it from being closed. You can move it around and it can still be docked back to the main window.
The next new feature is something that I am personally quite fond of. A new theme! Gone are the days of boring black and white or white and black, followed by some blue and maybe a hint of green. Check out the new theme, called Rachni.
In addition to making OBS much more pleasant to look at, the theme itself is very well documented and should be a great base for other users to start creating their own themes. It's really quite simple, and nearly all the objects you would want to change are listed in the theme itself with comments. Check it out, and be sure to share on the forums anything you come up with. Currently, there are a few minor known issues with the addition of the Modular UI, but they will be addressed shortly as time allows.
The new theme can be changed in Settings -> General in OBS, from the Theme drop down list.
Defaults button in filters/sources
All sources and filters now have a Defaults button, which will reset all the settings back to their default values. This one might seem like a minor change, but it's been highly requested and can be very useful when testing out new settings on any sources or filters. Now you don't have to delete and re-add, when a simple reset to defaults would accomplish the same thing.
Ever been adjusting your scene layout only to accidentally misclick and move the wrong image, totally screwing up the 15 minutes you spent getting it into the absolutely pixel perfect position? Well no more! Now all sources in OBS can be locked in place, preventing them from being moved in the preview window. You will see a new Lock icon next to each source in the list, and just like with visibility toggle, you just click on it to lock or unlock. Locking will not prevent you from deleting a source, so still be wary of the delete key.
Often times, we can't have the OBS window set to show the true size of what we are capturing. Even on a 1080p display, showing a 1080p source in the OBS window will be slightly scaled. To get around this, there are scaling options for the preview itself which can be accessed by right-clicking on the preview window.
If a scaling option other than the default of Scale to Window is selected from the Preview Scaling menu, the preview will show in the actual size of either the Canvas resolution (the amount of space in the preview itself to place sources) or the Output resolution (what your viewers/recording will see). As you can see here, capturing a 1080p window and then viewing it in the default preview means I can't see any of the text, and it would be hard for me to tell if there were any issues with the actual readability of the output.
However, I can change the preview scaling to show the actual output size, and suddenly:
Now you can see exactly what the output will be. It used to be annoying to change between these different scaling sizes, and now you can simply hold the space bar and zoom in and out (a hand will appear to indicate you can) with your mouse scroll wheel, in addition to being able to pan around the preview to view any area you like by clicking and dragging. It should be noted that this is changing how it looks to you, and not to the stream/recording. If you don't have the hand icon when you hold space bar, make sure you set either the canvas or output scaling mode, and it's not still set to scale to window.
Audio clipping visual notification
Often times it's hard to keep track of audio levels when streaming or recording. In OBS 18.0.0, the Audio Monitoring feature was added to allow you to keep track of sources and their levels while in use. Sometimes, however, those sources could peak out and you wouldn't notice with just audio monitoring alone (due to gain filters or other audio adjustments along the way). Now, any peaking audio will change the bar of the mixer volume level to a red color, to indicate it's peaking.
Another new feature this version is the ability to do Stinger Transitions. For those not up to speed with the industry terminology, a stinger transition can be easiest explained by the following:
So, what's going on here? It's pretty simple to set up. First, you'll want to get a video file that has transparency (technically not required, but strongly encouraged). Then, we add the new transition and name it what we want. We can now select the source video file and the exact moment during the video that we want the transition (a cut) to actually occur. This is usually timed to be the moment the entire screen is filled with the stinger. In this example, I knew that 2400ms (2.4 seconds) into the explosion animation, the whole screen is filled with smoke and it masks the actual cut. This makes for a nice, smooth, animated transition. You can also change the transition timing to happen on a specific frame of the video, instead of being time based. This can really help you fine tune your stingers.
Lastly, but certainly not least, Microsoft and the team at Mixer have been working hard to bring their FTL streaming protocol technology natively in to OBS. First introduced as part of Mixer (formerly known as Beam), FTL is a streaming protocol that allows for sub-second latency to your viewers. That means your streaming experience will be more like you are sitting next to them as they watch you play, rather than having to deal with pesky service delays for your stream. And now you can use FTL from the main OBS client, without needing a separate install for the FTL-enabled version. Very cool stuff!
Currently, the FTL protocol is only supported by the Mixer platform. To enable it, just select "Mixer.com - FTL" from the services list, and then set up your stream key as you would normally. OBS will take care of the rest.
You can check out the Mixer platform itself at mixer.com.
Several sources received updates this version, some major, some minor.
First up, the VLC source has a new option to allow you to select how much network caching will be used for any network-based sources (i.e. streams, ipcam feeds, etc.). It can be found at the bottom of the source properties.
The Decklink/Blackmagic source gets another nice feature to follow up from the audio channel updates in version 19.0. This time, we finally have auto-detection of video formats! No more fiddling with the giant list of supported formats hoping to stumble on the correct options. I can personally attest that this new source feature works like a charm.
Finally, and the most significant of the source updates this patch, is the Image Slideshow source. There are a ton of new features here.
- Ability to hide the source or disable looping after all images are played
- Options to select visibility behavior.
- Stop when not visible, restart when visible
- Pause when not visible, unpause when visible
- Always play even when not visible
- Hotkey controlled mode
The last option has been long requested, and now it is finally possible to manually control the image slideshow with hotkeys. You can toggle play/pause, restart, stop, show next slide, and show previous slide.
There were quite a few general usability and quality of life updates in this version. All updates can be found in the full patch notes, but here are a few that stand out.
In OBS 19.0, a change was implemented that warned users when they were launching OBS twice, as this was usually a mistake and not intended. Due to the requests of several users who use multiple instances in their workflow, we have added a launch flag that suppresses this warning. Just append "--multi" to the shortcut or command when launching OBS.
Fullscreen Projector options have been added to the tray icon for the preview, so they can be quickly accessed when OBS is hidden to the tray.
Twitch server selection has been updated to include an Auto option. This option will automatically test and select the closest Twitch ingest server for you to use at that time, leveraging an API provided by Twitch themselves. Remember, closest may not mean best at that particular time.
The AMD AMF plugin has also been updated this patch. This update brings full compatibility with the latest 17.2.2 driver from AMD, as well as lots of bug fixes, performance enhancements, and updates for HEVC recording and the default presets. Full patch notes for AMF can always be found here: https://obsproject.com/forum/resources/amd-advanced-media-framework-encoder-plugin-for-obs-studio.427/updates
As with any update, there are a lot of small bug fixes, and they can be found in the full patch notes. Some of them are a bit more interesting than others, and I'll explain a few of the more noticeable fixes that have been finished.
Settings window size fix
Up until now, the OBS settings window has had a fixed minimum height and width, which is slightly larger (length wise) than a 720p display. While most displays are 1080p or higher, there are still quite a few people using 720p displays as secondary displays to keep an eye on OBS, or other reasons. In OBS 20.0, the minimum size of the settings window has been reduced to 700x512 to accommodate smaller displays. This was determined to be the smallest size that the settings window could be without interfering with usability.
Unsupported GPU crash
In a few rare cases when trying to launch OBS on older hardware that did not support the minimum requirements for OBS, it would simply crash at startup instead of providing the proper "Failed to initialize video" message that has a better explanation for the user on what the issue was. This was frustrating for both end users and for the community support helpers because a crash generally indicates there's something that can be fixed, when in this case it was simply unsupported hardware. The proper message is now displayed.
We here in the OBS Community thank everyone for your continued support of the project. We can't wait to see the cool things you all create with the new features being added this version. If you have any issues, questions, or need help with anything, our forums and chat are open 24/7. Though, we do need sleep sometimes, so someone might not be around right away.